Yoshizen's Blog

eBay fraud

On the face, eBay system was well designed and tightly operated —– That’s what I thought till I stumbled on this trouble. And while dealing with this trouble and went into deeper, I realised that the eBay was also very well designed as the system of the fraud.

When I wanted to buy a Pentax lens which happen to be sold by a Japanese seller, there was a mistake of misspelling of my name. (which was a mistype of “l” instead of “I”most likely made by a staff of Royal Mail = because Japanese (seller) knows Japanese name, such unpronouncable spelling couldn’t be made by them. – – – Anyway, because of the name was wrong, I couldn’t pay the import duty, therefore the item couldn’t be delivered to me, and sent back to Japan. As all those tracking data were clearly recorded, eBay ruled out, that I should be granted the full refund of the money I’ve paid, on the 17th Jan’2020 while saying it may takes 48 hours to appear on my bank account. (In the other refund case of which the amount of the money was less than a pound, refunded to my bank account was made only following day)

But, as no refund was made into my account even after a month, I started to feel suspicious. = I try to see how this kind of trouble was dealt with ? Then I discovered that the most of trouble which was likely occur in the net shopping was categolised and formatted to such as “item was broken” “Who pays return Post” etc etc though, there is no place to click “No refund was paid”. And no channel to make any complaint. There is NO customer service who will take care of the trouble. Neither the phone works. And even no address to send a complaint / inquiry letter. (in their website)

In the formatted question, clicking “Contact Paypal” goes to a blank page (photo right)

(There is so-called eBay community site where people can make a question etc and other member (?) answer / advice. Though, when I made a question on my case, it was disappeared alltogether while saying “System error” ! ) = (They got AI to watch and supress the inconvenient question)

Going through the net, I found the eBay.co.UK’s legal address in the Luxembourg. And, thier might be address = eBay UK, Hotham House, 1 Heron Sq’ South Richmond, Richmond-on-Thames, TW9 1EJ And a telephon number 0906-665-8030 (though, this phone is dead)

So, the eBay would say that there is no such things like “Refund money was not paid” could ever happened, therefore there is no need to foresee any remedy. But it might be a part of their system to make money. = in other words, the system of the fraud. That’s why, all the channel or the possibilities to make a complaint was tightly shut and heavily guarded.

(If anybody has the trouble with eBay, please give a comment here (which may not be published and answered by me privately)

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